Broker in Focus: Ben Harris, In Financial Services Ben Harris, head of finance and client strategy at In Financial Services, reflects on his journey from electrician to mortgage broker, driven by a childhood immersed in property and his mother’s 25-year career in the industry. Based in Newcastle, Maitland, and the Central Coast of New South Wales, Harris began his broking career in 2020 at age 23, inspired by his first home purchase at 18. As an electrician completing his apprenticeship, he observed the growth of his initial property investment, which sparked his interest in leveraging real estate for financial success. This realization, combined with his mother’s guidance, led him to transition into broking, aiming to support others in achieving their financial goals through early property investment. Harris emphasizes the transformative role of technology in modern broking, citing tools like DocuSign and Quickli as critical in streamlining processes and enhancing client experiences. These innovations allow brokers to focus more on relationship-building and less on administrative tasks, fostering trust and efficiency. He also highlights the collaborative nature of the industry, where brokers share knowledge to improve systems and ensure clients receive informed, high-quality service. Despite these advancements, Harris identifies a significant challenge: the ease of entry into the broking profession. He argues that the current low barriers to entry—allowing individuals to establish businesses with minimal experience—pose risks. Brokers may lack the depth of expertise needed to guide clients through complex financial decisions, such as first-home purchases or investment property structuring.#newcastle #central_coast #ben_harris #in_financial_services #maitland
