Buc-ee's receives "F" rating from Better Business Bureau Buc-ee's, the Texas-based travel chain known for its clean restrooms and brisket sandwiches, has been assigned an "F" rating by the Better Business Bureau. The BBB cited a recurring issue with the company’s failure to address customer complaints as the primary reason for the low rating. According to the BBB, Buc-ee's does not provide any assistance phone numbers on its website, and email inquiries often go unanswered. The agency also noted that the company failed to respond to 88 complaints filed against it. The BBB explained that its rating system ranges from A+ to F, based on factors such as customer complaints, transparency, and responsiveness. Customer reviews do not influence the ratings, which are updated automatically as new information is received. Of the 38 locations rated by the BBB, 33 received an "F," while two were given "A" ratings and two received "C-" ratings. One location’s rating was marked as undetermined. Buc-ee's currently operates 54 locations nationwide, according to its website. CBS News Texas contacted Buc-ee's for comment but has not yet received a response. The BBB emphasized that its ratings reflect the company’s handling of customer concerns, highlighting a pattern of neglect in addressing issues raised by patrons. The agency’s findings underscore concerns about the company’s commitment to customer service and transparency. The BBB’s rating system aims to provide consumers with a clear indication of a business’s reliability. While customer reviews are not factored into the ratings, the agency’s focus on responsiveness and complaint resolution underscores its role in holding businesses accountable.#customer_service #better_business_bureau #bucees #customer_complaints #bbb_ratings
38 Buc-ee's Get 'F' Rating from Better Business Bureau. Here's Why Thirty-eight Buc-ee's locations across Alabama, Georgia, Kentucky, Tennessee, and Texas have been assigned an "F" rating by the Better Business Bureau, the organization announced on March 11, 2026. The rating stems from the company’s failure to address 88 customer complaints submitted to the BBB. The oldest unresolved complaint dates back to March 2023, while the most recent was filed in February 2026. The BBB emphasized that the "F" grade reflects a pattern of poor responsiveness to consumer issues. The BBB’s rating system evaluates businesses based on public complaints, with grades ranging from A+ to F. A business receives an "F" when it fails to resolve a significant number of complaints or demonstrate accountability. In Buc-ee's case, the nonprofit noted that the company did not provide updates or solutions to the 88 unresolved issues. Customers reported problems such as malfunctioning car washes, defective or ineffective merchandise, and incorrect charges to credit cards. Some individuals stated they submitted complaints directly to Buc-ee's website but received no follow-up from the company. The BBB’s website clarifies that its ratings are not a guarantee of a business’s reliability but rather a tool for consumers to consider alongside other factors. The organization encourages users to review multiple sources of information before making purchasing decisions. Buc-ee's did not immediately comment on the "F" ratings when contacted by USA TODAY on March 11. Founded in 1912, the Better Business Bureau is a nonprofit entity dedicated to promoting transparency in business practices. It offers a platform for consumers to submit complaints, leave public reviews, and access accreditation programs for businesses.#georgia #alabama #kentucky #better_business_bureau #bucees
