CCPA Bans Extra Charges on Hotel and Restaurant Bills The Central Consumer Protection Authority has issued a directive prohibiting hotels and restaurants from imposing additional charges, such as LPG fees and fuel cost recovery, on customers. The authority emphasized that only applicable taxes can be included in the prices listed on menus, and all input costs must be incorporated into the displayed rates. The CCPA stated it is actively monitoring such practices nationwide and warned that any violations will be addressed through appropriate measures to protect consumer interests. The directive was prompted by observations that these extra charges are often used to bypass existing guidelines on service charges. Consumers who encounter such practices are advised to request the removal of the charge from their bills. To report grievances, individuals can contact the National Consumer Helpline by calling 1915 or using the NCH mobile app. Complaints can also be filed with the appropriate Consumer Commission via the e-Jagriti portal. Alternatively, consumers may submit a complaint to the District Collector or directly to the CCPA for further action. The CCPA reiterated that businesses must ensure transparency in pricing and avoid any attempts to pass on operational costs to customers through hidden fees. This move aims to prevent exploitation and ensure fair pricing practices in the hospitality sector. The authority’s stance underscores its commitment to safeguarding consumer rights and maintaining accountability among service providers.#consumer_protection #central_consumer_protection_authority #hotel_industry #restaurant_industry #nch_mobile_app
