Consumer court directs Maruti Grand Vitara replacement over E20 fuel dispute The Raipur District Consumer Disputes Redressal Commission has ordered Maruti Suzuki to replace Dr. Premraj Debta’s Grand Vitara due to alleged damages caused by E20 fuel. The court mandated the automaker to provide the doctor with a new E20-compliant vehicle within 45 days, or cover the full cost of Rs 20.50 lakh for the January 2023 model. Maruti was also directed to pay Rs 1 lakh for mental harassment and Rs 10,000 for litigation fees. The ruling followed Dr. Debta’s claims that his car’s engine stalled repeatedly due to the use of E20 fuel, leading to multiple visits to the service center for tank cleaning. Despite these efforts, the vehicle continued to face issues. The court criticized Maruti for failing to assist in arranging an E20-compatible replacement, labeling this a deficiency in service and an unfair trade practice. The court noted that the Grand Vitara sold to the complainant was not E20 compatible, and the owner alleged repeated engine problems despite service interventions. The consumer court emphasized that the car’s incompatibility with E20 fuel caused significant inconvenience and mental distress to Dr. Debta, which Maruti must reimburse. Failure to comply within the 45-day period would result in the automaker paying an annual interest rate of 7 percent on further mental distress and legal fees. Maruti Suzuki countered the ruling in an official statement, acknowledging the court’s directive but contesting the decision. The company claimed the car sold to Dr. Debta was E20 compatible and fully equipped to handle the fuel, as disclosed in the owner’s manual. It argued the court’s order overlooked relevant facts and cited evidence of fuel contamination in the doctor’s vehicle.#maruti_suzuki #dr_premraj_debta #raipur_district #e20_fuel #consumer_disputes_redressal_commission
