NES clears itself in Green Hills ice storm damage probe Neighbors in Green Hills say Nashville Electric Service (NES) has concluded it is not responsible for widespread appliance damage caused by a severe winter ice storm, but they remain dissatisfied with the utility’s findings. Since initial reports of damaged appliances emerged, the number of affected residents has grown, with some spending thousands on repairs. Residents reported hearing loud explosions during power restoration efforts by an out-of-town crew hired by NES, only to discover costly damage to HVAC systems, outlets, and kitchen appliances after the power returned. NES initiated an investigation following media coverage of the issue but later sent neighbors an email stating it does not believe it is at fault. The utility has not responded to requests for comment. One neighbor, Carl Heinemann, emphasized that the matter is about accountability. He shared an email from NES’s attorney, which claimed there was no evidence of excess voltage reaching homes due to NES’s systems. Heinemann, however, argues that the utility’s self-investigation overlooked failed customer meters, which he says only blow up if something is coming back from NES. Other neighbors, like Jill Lindner, expressed frustration with NES’s handling of the situation. They believe the utility should have conducted a more thorough investigation, particularly after power was restored. Lindner noted that at least five customer meters failed during the process, suggesting a potential link to NES’s infrastructure. Despite the utility’s stance, residents are considering legal options, though experts warn that suing public utilities is difficult due to protective laws.#nashville_electric_service #green_hills #carl_heinemann #jill_lindner #tennessee_valley_authority
