AXS is losing fans among Minnesota concertgoers Music fans in Minnesota are growing frustrated with AXS, the ticketing service used at major venues like First Avenue and the Target Center, as technical glitches and security measures disrupt their ability to purchase tickets. Concertgoers report issues such as apps failing to load tickets, credit card errors, and last-minute cancellations, leaving them stranded in long lines or unable to secure seats. These problems have sparked complaints among regular attendees, who argue that AXS’s security protocols, while intended to combat bots, are complicating the ticket-buying process for real fans. Rosei Skipper, a Rochester-based live-music enthusiast, described her experience with AXS as “literally stuck outside” during a show at St. Paul’s Turf Club. She and a friend were unable to access their tickets on the app, forcing them to wait in freezing weather. “He hasn’t been able to buy tickets from AXS for years,” Skipper said, explaining that her friend’s credit card address was repeatedly flagged as invalid. Similar stories emerged from other fans, including Colleen Sheehy, who missed out on affordable seats for Bruce Springsteen’s March 31 concert at Target Center, and Cyndie Lind, who abandoned her attempt after encountering an unspecified error. AXS representatives attributed many of these issues to their efforts to block bots and resellers, which often scoop up tickets and resell them at inflated prices. Dean DeWulf, head of North American Venues at AXS, defended the company’s security measures, stating that they “work hard every day to fight bad-actor abuse and ensure fairer access for fans.#first_avenue #rochester #axs #target_center #turff_club
